Return Policy

This return policy applies to all orders made on www.byacre.com in Europe.

We want you to be satisfied every time you shop with us. But should you for any reason be unhappy with the goods you have purchased, you may return them to byACRE within 30 days of receiving the product. Demo rollators and used spare parts are exempted and cannot be returned.

Try it out!

Try it out!

Try it out!

But be considerate.

It must stay in a condition where it can be resold as it still wants to bring joy to others.

This means that the rollator must show no signs of scratches or other marks from usage, the seat remains unstained, and the wheels are wiped clean from dirt.

The return must be in the original package.

We will not accept the return of any non-standard products, i.e. products modified to the customer’s request.

How do I return my order?

Check which return zone you belong to. Only EU Zone 1 is eligible for free return. Unfortunately, we cannot offer a free return to regions outside the EU Zone 1.

EU Zone 1

Austria
Belgium
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Ireland
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Spain
Sweden

 

Islands and remote areas may be charged a shipping fee.

The return of accessories is always paid for by the customer. Unless they are packed together with a rollator.

Eligible for free return

Column image

Fill out the return form to receive the pre-paid return label

Send to: customerservice@byacre.com to receive the pre-paid return label

 

Column image

Pack up the product together with the filled-out return form carefully in its original package

Put the return label on the package

Column image

Drop off at the designated delivery service

Not eligible for free return

Not eligible for free return Not eligible for free return

✓ Fill out the return form

✓ Pack up the product carefully in its original package

✓ Place the filled-out return form in the package

✓ Send to:

byACRE
c/o PORTICA GmbH
Von-Galen-Str. 35
47906 Kempen
Germany

Tip: Take pictures before returning

 

When making a return, we recommend documenting the condition of the walker with a series of pictures.
That will support your case in the event the walker is damaged when arriving at the warehouse.

Please use the picture angle shown below. It shows the walker from all the important angles that will best support your refund claim:

byACRE byACRE