If you are inside EU Zone 1 (see list below) and therefore eligible for free return, you fill in this form and send it in an email to customerservice@byacre.com with your name and order number, and we will then help you arrange the return shipping.
If you are not eligible for free return, then please fill in this form and send it along with the product to the following address:
byACRE c/o PORTICA GmbH
Von-Galen-Str. 35
47906 Kempen
Deutschland