This return policy applies to all orders made on www.byacre.com in Europe.
We want you to be satisfied every time you shop with us. But should you for any reason be unhappy with the goods you have purchased, you may return them to byACRE within 30 days of receiving the product.*
*Demo rollators and used spare parts are exempt cannot be returned.
Within these 30 days you can test it all you want – but you do have to return it in the original packaging and in a condition where it can be resold. This means that the rollator must show no signs of scratches or other marks from usage, the seat remain unstained, the wheels wiped clean from dirt.
We will not accept return of any non-standard products, i.e. products modified to the customer’s request.
If you are inside EU Zone 1 (see list below) and therefore eligible for free return, you fill in this form and send it in an email to customerservice@byacre.com with your name and order number, and we will then help you arrange the return shipping.
If you are not eligible for free return, then please fill in this form and send it along with the product to the following address:
byACRE c/o PORTICA GmbH
Von-Galen-Str. 35
47906 Kempen
Deutschland
Inside EU Zone 1 (see list below), we are fortunate to be able to support the return cost of rollators, since we can obtain good terms with the shipping agencies. Unfortunately, we cannot offer this to other regions. Return of accessories are always paid by the customer, unless they are packed together with a rollator.
*Islands/remote areas, including but not limited to Cyprus and Malta, may be charged a shipping fee
EU Zone 1
Austria
Belgium
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Ireland
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Spain
Sweden
When making a return, we recommend documenting the condition of the walker with a series of pictures.
That will support your case in the event the walker is damaged when arriving at the warehouse.
Please use the picture format shown below, as it shows the walker from important angles that will best support your refund claim:
