Repair and maintenance for byACRE rollators

Please select below which product you are experiencing a problem with, and we will be able to guide you towards a solution. If you have received a defective product, then please follow the directions advised further down.

If you have received a defective product


If your new product has a defect and you would like to return it for a replacement, this is what you need to do:

  • If you bought the item at byACRE’s shop, please send an email with the following information and documentation to
    • Information about your order number and when you bought the rollator.
    • Attach pictures or a video of the defect and the box your items arrived in
    • Describe the problem as well as you can.
  • If you bought the item at a different shop, then please contact your dealer to find a solution

Need spare parts?

`Do you need spare parts for your rollator?

Whether something is broken or worn, we have the spare part you need.