Repair and maintenance for byACRE rollators
Please select which product you are having a problem with below, and we will be able to guide you towards a solution. If you have received a defective product, then please follow the directions advised further down.
If you have received a defective product
If your new product has a defect and you would like to return it for a replacement, this is what you need to do:
- If you bought the item at byACRE’s shop, please send an email with the following information and documentation to customerservice@byacre.com
- Include information about your order number and when you bought the rollator. Make sure to attach pictures or video of the defect and the box your items arrived in, and describe the problem as well as you can.
- If you bought the item at a different shop, then please contact your dealer to find a solution
Need spare parts?
`Do you need spare parts for your rollator?
Whether something is broken or worn, we have the spare part you need