Accessories are a rollator’s best friend
We offer free shipping for orders above $130.
Enjoy the ride!
We’re quite certain you’ll fall in love with it
Is the Carbon Ultralight Rollator really the lightest rollator in the world?
Yes, Carbon Ultralight is the world’s lightest rollator. With 10,6 lbs kg for the fully assembled rollator, this is the only rollator with 4-wheels made for adults (size Medium) that weighs this little. Lightweight exclusive materials such as carbon fiber frames and aluminum folding cross and handle bars allows the rollator to reach its position as the lightest available rollator in the category.
Why do the handles look different than traditional rollators?
The handles on the Carbon Ultralight Rollator are turned in the opposite direction as traditional rollators. This provides a better posture while walking as you can pull the rollator closer to your body and walk upright.
Fun fact: Our idea when designing the handles was that besides being ergonomic, they also had to make you feel good and safe. We therefore formed them in a way so it feels like you are holding someone else’s hand when grabbing on to them.
Can I adjust the handles to fit my height?
Yes, they can. We have replaced the traditional knob with a push button, so the handles can easily be adjusted with just a push of a button. The handles can be adjusted in 1.2″ increments from 31.1 to 35.8″.
Will the Carbon Ultralight Rollator fit in the trunk of my car?
The Carbon Ultralight Rollator folds flat and is only 9.8″ wide when folded. It can easily be lifted into the trunk of a car and we have yet to encounter a trunk that is has not fit into. The folded measures for the rollator is: 26.0 x 9.8 x 31.5″
Where are the brake cables?
The brakes cables are hidden inside the frame. It is one of the details we’re most proud of. And if you ask us, it is much more than a ‘little detail’ – it is at the core of the sleek design of the Carbon Ultralight. When the cables are hidden inside the frame the expression of the rollator instantly becomes more light and simple – and you avoid the cables getting caught on things.
What are the shipping costs?
For orders above 130USD:
USA and Canada: Free
For orders under 130USD:
The shipping cost will be shown in the check-out process once you have entered your address.
What is your return policy?
New, unused product can be returned within 30 days from invoice date with no restocking fee. The following terms and conditions apply:
- The customer is in charge of shipping cost to return the product to our warehouse in the United States
- Product should be in the condition it was received, unused, and in the original box and/or packaging. Please do not write anything on packages to be returned. Used items are not eligible for return and are covered under their respective warranties.
- byACRE will refund the purchase price to the customer maximum 10 days after receiving the return
- A 25% restocking fee may apply to returns between 31 and 60 days after invoice date, unauthorized returns, undeliverable addresses, and delivery refusals when the package is undamaged.
In order to expedite a return, please contact customer service at firstname.lastname@example.org and provide the following information: purchase order, model, serial number, reason for return and a valid email address.
The return should be sent to the following address:
ALPI Logistics, Inc.
Att.: John Naughton
499 Commerce Drive
Burlington, NJ 08016
Ref: byACRE order# XXXX
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