Terms & Conditions

These conditions apply for all orders on www.byacre.com to the USA and Canada

General Information

Your contractual partner for all orders within the scope of this online offer is byACRE:

VAT No: DK 30606280
I.C. Modewegs Vej 1
2800 Kgs Lyngby
+ 45 33 44 55 44

We only sell goods to customers who are at least 18 years old.

For business relationships between byACRE and the user (herinafter referred to as ”customer”), the following terms and conditions apply exclusively in the current version at the time of order.

Conclusion of the Contract

The offers on this website represent a non-binding invitation for the customers to place an order with byACRE. By clicking the “Buy” button in the checkout flow, customers agree to buy the goods in the cart, and this order is legally binding. The customer receives an order confirmation and acceptance via email immediately after the order is transmitted. But byACRE reserves the right to limit the method of payment chosen by the customer depending on order value, shipment region or other objective criteria.

Personal information & communication

When you place an order in our webshop you will be asked to inform us about your name, phone number, e-mail address and home address. Besides this information we also collect information about your purchase and your payment info.

We only use this information to process your order. Your e-mail address is used to send you an order confirmation. Your name, address and phone number is placed on a label that we put on the package with your order in it. It might occur that we, or our shipping agency use this information to contact you if there are any questions or issues with the processing or shipment of your order.


At the byACRE shop you can pay with:

  • VISA Card
  • MasterCard
  • Maestro

We use the online payment platform epay, which guarantees a secure and encrypted payment.

The purchase amount is not withdrawn from your account until the order has been shipped.


All prices on the webshop are end prices and contain statuatory Danish VAT.

Customers outside EU are responsible for any customs clearance and local taxation in their country.


From our US warehouse

Delivery time: approx. 14 business days

Shipping costs:

For orders above 210 euro:
USA: Free
Canada: 35 euro
Hawaii & Alaska: 230 euro

For orders under 210 euro:
USA & Canada: 15 euro
Hawaii & Alaska: 230 euro

Other countries: Contact us for shipping costs.

Damages in Transit

In case packaging and/or products that are delivered to you are obviously damaged, please immediately file a complaint at the forwarder directly and inform us immediately. Failure to file a complaint or to contact us does not have any influence on your legal warranty claim, but it will help us to assert our own claims towards the forwarder.

Returns policy

New or unused product can be returned within 30 days from invoice date with no restocking fee. The following terms and conditions apply:

  • Customer pays for freight to return the product to our US warehouse.
  • Product should be in the condition it was received, unused, and in the original box and/or packaging.
  • Please do not write anything on packages to be returned.
  • Credit will be given for the product but not the original freight.
  • Standard freight policy applies to new orders.

A 25% restocking fee applies to returns between 31 and 60 days after invoice date, unauthorized returns, undeliverable addresses, and delivery refusals when the package is undamaged.

Used items are not eligible for return and are covered under their respective warranties.


The product has to be returned in the original packaging.

Refund of the purchase amount

If you regret your purchase you will receive a full refund within 14 days of the products returned to us. The purchase amount (excl. possible shipping costs) will be refunded with the same payment method as the one you used during your purchase unless you inform us explicitly otherwise.

We can withhold the refund until we have received your return, unless you before that have presented documentation for the return of the product.

Return procedure

In order to expedite a return, please contact customer service at contact@byacre.com and provide the following information: purchase order, model, serial number, reason for return and a valid email address.

The return should be sent to the following address:

ALPI Logistics, Inc.
Att: John Naughton
499 Commerce Drive
Burlington, NJ 08016
Ref: byACRE order #XXXX

Right of complaint

The Danish Sale of Goods Act rules about deficiency apply to products bought from byACRE.

When you place an order with us you have 2 years right of complaint on the products you have purchased. This means that you can either have the product repaired, exchanged, receive a refund or a discount in price, depending on the particular situation. It is a requirement that the complaint is justified and that the deficiency is not caused by incorrect use of the product, damaging behaviour, or normal wear and tear.

You have to file your complaint within a reasonable time after you have discovered the deficiency or defect on the product. If you file your complaint within two months of the purchase, the complaint will always be considered timely.

If the complaint is justified we will refund your (reasonable) shipping costs. The product always has to be returned in a proper packaging. Remember to get a receipt for the return, so we can refund your shipping costs.


If you register your product on our website you will receive 3 years warranty on the frame of your rollator. This warranty only applies to the frame and not on wear parts or from common wear and tear. Read more about the warranty.

Privacy policy

In order for you to place an order on our webshop we require the following information:

  • Name
  • Address
  • Phone number
  • E-mail address

We use this information for the sole purpose of processing and delivering the products to you.

The information is collected by byACRE ApS and is saved for 5 years, until it is deleted.

The data controller on www.byacre.com is byACRE ApS.

Right to complain about your purchase

If you wish to complain about your purchase you can contact us on contact@byacre.com. If we do not find a solution you can file a complaint to European Online Dispute Resolution on their website.

The terms and conditions was last updated on 3 February 2021.