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Return policy

This return policy applies for USA and Canada

Not completely satisfied with your byACRE product?

New or unused product can be returned within 30 days from invoice date with no restocking fee. We will not accept return of any non-standard products, i.e. products modified to the customer’s request. The following terms and conditions apply:

  • Customer pays for freight to return the product to our US warehouse.
  • Product should be in the condition it was received, unused, and in the original box and/or packaging.
  • Please do not write anything on packages to be returned.
  • Credit will be given for the product but not the original freight.
  • Standard freight policy applies to new orders.

A 25% restocking fee applies to returns between 31 and 60 days after invoice date, unauthorized returns, undeliverable addresses, and delivery refusals when the package is undamaged.

Used items are not eligible for return and are covered under their respective warranties.

Packaging

The product has to be returned in the original packaging.

Refund of the purchase amount

If you regret your purchase you will receive a full refund within 14 days of the products returned to us. The purchase amount (excl. possible shipping costs) will be refunded with the same payment method as the one you used during your purchase unless you inform us explicitly otherwise.

We can withhold the refund until we have received your return, unless you before that have presented documentation for the return of the product.

Return procedure

In order to expedite a return, please contact customer service at [email protected] and provide the following information: purchase order, model, serial number, reason for return and a valid email address.

The return should be sent to the following address:

byACRE
Returns Department
807 Airport Access Rd Unit D
Traverse City, MI 49686