Return policy

This return policy applies to USA and Canada

Not completely satisfied with your byACRE product?

New or unused products can be returned within 30 days from the invoice date with no restocking fee. We will not accept the return of any non-standard products, i.e. products modified to the customer’s request. The following terms and conditions apply:

  • Customer pays for freight to return the product to our warehouse.
  • The product should be in the condition it was received, unused, and in the original box and/or packaging.
  • Please do not write anything on packages to be returned.
  • Credit will be given for the product but not the original freight.
  • Standard freight policy applies to new orders.

A 25% restocking fee applies to returns between 31 and 60 days after the invoice date, unauthorized returns, undeliverable addresses, and delivery refusals when the package is undamaged.

Used items are not eligible for return and are covered under their respective warranties.


The product has to be returned in the original packaging.

Refund of the purchase amount

If you regret your purchase you will receive a full refund within 14 days of the products being returned to us. The purchase amount (excl. possible shipping costs) will be refunded with the same payment method as the one you used during your purchase unless you inform us explicitly otherwise.

We can withhold the refund until we have received your return unless you before that have presented documentation for the return of the product.

Take pictures before returning

When making a return, we recommend documenting the condition of the walker with a series of pictures.
That will support your case in the event the walker is damaged when arriving at the warehouse.

Please use the picture format shown below, as it shows the walker from important angles that will best support your refund claim:

Return procedure

If you wish to return your product please follow the below steps:

  1. Fill out this returns form with your order number, name, and the reason for returning.
  2. Include the returns form and the product with all product labels intact in your parcel
  3. Use a pre-paid return label bought via our online shop:

Rollator: 100$
Accessory: 20$

– or any other return label that you may have purchased yourself.

Return address:

I.C. Modewegsvej 1
2800 Kgs Lyngby