Terms & Conditions

General Information

Your contractual partner for all orders within the scope of this online offer is byACRE:

VAT No: DK 30606280
I.C. Modewegs Vej 1
2800 Kgs Lyngby
+ 45 33 44 55 44
[email protected]

We only sell goods to customers who are at least 18 years old.

For business relationships between byACRE and the user (herinafter referred to as ”customer”), the following terms and conditions apply exclusively in the current version at the time of order.

Conclusion of the Contract

The offers on this website represent a non-binding invitation for the customers to place an order with byACRE. By clicking the “Buy” button in the checkout flow, customers agree to buy the goods in the cart, and this order is legally binding. The customer receives an order confirmation and acceptance via email immediately after the order is transmitted. But byACRE reserves the right to limit the method of payment chosen by the customer depending on order value, shipment region or other objective criteria.

Personal information & communication

When you place an order in our webshop you will be asked to inform us about your name, phone number, e-mail address and home address. Besides this information we also collect information about your purchase and your payment info.

We only use this information to process your order. Your e-mail address is used to send you an order confirmation. Your name, address and phone number is placed on a label that we put on the package with your order in it. It might occur that we, or our shipping agency use this information to contact you if there are any questions or issues with the processing or shipment of your order.


At the byACRE shop you can pay with:

  • VISA Card
  • MasterCard
  • Maestro

We use the online payment platform epay, which guarantees a secure and encrypted payment.

The purchase amount is not withdrawn from your account until the order has been shipped.


All prices on the webshop are end prices and contain statuatory Danish VAT.

Customers outside EU are responsible for any customs clearance and local taxation in their country.


Countries within the EU:

Delivery time DK: 3-4 working days
Delivery time other countries: 3-10 working days
Shipping costs: Free shipping

Countries outside of the EU:
Shipping costs:
USA & Canada approx. 150 €

Damages in Transit

In case packaging and/or products that are delivered to you are obviously damaged, please immediately file a complaint at the forwarder directly and inform us immediately. Failure to file a complaint or to contact us does not have any influence on your legal warranty claim, but it will help us to assert our own claims towards the forwarder.

Returns policy

We want you to be satisfied every time you shop with us. But should you for any reason be unhappy with the goods you have purchased, you may return them to byACRE within 30 days of receiving the product. For customers in the EU the return is free. For countries outside the EU the shipping costs for the return has to be paid by the customer and the customer is responsible for the product from the time of delivery.

It is your responsibility to take care of the goods before returning them, and they must be returned in a condition where they can be resold. We will not accept return of any non-standard products, i.e. products modified to the customer’s request.

The condition of the product

You are welcome to test the product but it has to be returned in a condition where it can be resold and without any depreciation of value. In case of depreciation of value the amount of the depreciation will be deducted in the refunded amount.


The product has to be returned in the original packaging.

Refund of the purchase amount

If you regret your purchase you will receive a full refund within 14 days of the products returned to us. The purchase amount (excl. possible shipping costs) will be refunded with the same payment method as the one you used during your purchase unless you inform us explicitly otherwise.

We can withhold the refund until we have received your return, unless you before that have presented documentation for the return of the product.

Return procedure

If you want to return the product you will have to fill out our return form, which you can download from our Customer Service page. When you have filled out the form you simply include it in your return along with your original purchase receipt, and send the product to us.

Send your return to:

I.C. Modewegs Vej 1
2800 Kgs Lyngby

We do not accept parcels without delivery or parcels sent by COD (cash on delivery).

Right of complaint

The Danish Sale of Goods Act rules about deficiency apply to products bought from byACRE.

When you place an order with us you have 2 years right of complaint on the products you have purchased. This means that you can either have the product repaired, exchanged, receive a refund or a discount in price, depending on the particular situation. It is a requirement that the complaint is justified and that the deficiency is not caused by incorrect use of the product, damaging behaviour, or normal wear and tear.

You have to file your complaint within a reasonable time after you have discovered the deficiency or defect on the product. If you file your complaint within two months of the purchase, the complaint will always be considered timely.

If the complaint is justified we will refund your (reasonable) shipping costs. The product always has to be returned in a proper packaging. Remember to get a receipt for the return, so we can refund your shipping costs.

Return the product to the following address:

I.C. Modewegs Vej 1
2800 Kgs Lyngby


If you register your product on our website you will receive 3 years warranty on the frame of your rollator. This warranty only applies to the frame and not on wear parts or from common wear and tear. Read more about the warranty.

Privacy policy

In order for you to place an order on our webshop we require the following information:

  • Name
  • Address
  • Phone number
  • E-mail address

We use this information for the sole purpose of processing and delivering the products to you.

The information is collected by byACRE ApS and is saved for 5 years, until it is deleted.

The data controller on www.byacre.com is byACRE ApS.

Right to complain about your purchase

If you wish to complain about your purchase you can contact us on [email protected]. If we do not find a solution you can file a complaint to European Online Dispute Resolution on their website.

The terms and conditions was last updated on 19 August 2019