Terms & Conditions

These terms and conditions apply on all orders on www.byacre.com in Europe, Asia, Australia and Africa.

General Information

Your contractual partner for all orders within the scope of this online offer is byACRE:

byACRE ApS
VAT No: DK 30606280
I.C. Modewegs Vej 1
2800 Kgs Lyngby
Denmark
+ 45 33 44 55 44
contact@byacre.com

We only sell goods to customers who are at least 18 years old.

For business relationships between byACRE and the user (herinafter referred to as ”customer”), the following terms and conditions apply exclusively in the current version at the time of order.

Conclusion of the Contract

The offers on this website represent a non-binding invitation for the customers to place an order with byACRE. By clicking the “Buy” button in the checkout flow, customers agree to buy the goods in the cart, and this order is legally binding. The customer receives an order confirmation and acceptance via email immediately after the order is transmitted. But byACRE reserves the right to limit the method of payment chosen by the customer depending on order value, shipment region or other objective criteria.

Personal information & communication

When you place an order in our webshop you will be asked to inform us about your name, phone number, e-mail address and home address. Besides this information we also collect information about your purchase and your payment info.

We only use this information to process your order. Your e-mail address is used to send you an order confirmation. Your name, address and phone number is placed on a label that we put on the package with your order in it. It might occur that we, or our shipping agency use this information to contact you if there are any questions or issues with the processing or shipment of your order.

Payment

At the byACRE online shop you can pay with:

  • VISA Card
  • MasterCard
  • Maestro

We use the online payment platform epay, which guarantees a secure and encrypted payment.

The purchase amount is not withdrawn from your account until the order has been shipped.

Prices

All prices on the webshop are end prices.

Customers outside EU are responsible for any customs clearance and local taxation in their country.

Delivery

Delivery time:

Delivery time DK: 3-4 working days
Delivery time other countries: 3-10 working days

Shipping costs

RegionOrders above 110EUR
EU zone 1*byACRE
EU zone 2*byACRE
Rest of EuropeCustomer
US&CanadabyACRE
Rest of WorldCustomer

*Islands/remote areas, including but not limited to Cyprus and Malta, may be charged a shipping fee

EU Zone 1
Austria
Belgium
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Ireland
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Spain
Sweden

EU Zone 2
Bulgaria
Croatia
Greece
Hungary
Italy
Monaco
Slovakia
Slovenia

Damages in Transit

In case packaging and/or products that are delivered to you are obviously damaged, please immediately file a complaint at the forwarder directly and inform us immediately. Failure to file a complaint or to contact us does not have any influence on your legal warranty claim, but it will help us to assert our own claims towards the forwarder.

Returns policy

We want you to be satisfied every time you shop with us. But should you for any reason be unhappy with the goods you have purchased, you may return them to byACRE within 30 days of receiving the product. In some areas we are fortunate to be able to support the return cost, since we can obtain good terms with the shipping agencies. Unfortunately we cannot offer this to all regions, The table below shows what terms apply to your region

RegionRollatorAccessories
EU zone 1*byACRE*Customer
EU zone 2*CustomerCustomer
Rest of EuropeCustomerCustomer
US&CanadaCustomerCustomer
Rest of WorldCustomerCustomer

*Islands/remote areas, including but not limited to Cyprus and Malta, may be charged a shipping fee

EU Zone 1
Austria
Belgium
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Ireland
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Spain
Sweden

EU Zone 2
Bulgaria
Croatia
Greece
Hungary
Italy
Monaco
Slovakia
Slovenia

The condition of the product

It is your responsibility to take good care of the goods before returning them, and they must be returned in a condition where they can be resold and without any depreciation of value. This means that the rollator must show no signs of scratches or other marks from usage, the seat remain unstained, the wheels wiped clean from dirt and show no signs of wear.

In case of depreciation of value the amount of the depreciation will be deducted in the refunded amount.

We will not accept return of any non-standard products, i.e. products modified to the customer’s request.

Packaging

The product has to be returned in the original packaging.

Refund of the purchase amount

If you regret your purchase you will receive a full refund within 14 days of the products returned to us. The purchase amount (excl. possible shipping costs) will be refunded with the same payment method as the one you used during your purchase unless you inform us explicitly otherwise.

Return procedure

If you are eligible for free return (see table above) you can send us an email at contact@byacre.com with your name and order number and we will then help you arrange the return shipping.

If you are not eligible for free turn (see table above) you should send the return to the following address:

byACRE ApS
I.C. Modewegsvej 1
2800 Kgs Lyngby
Denmark

Right of complaint

The Danish Sale of Goods Act rules about deficiency apply to products bought from byACRE.

When you place an order with us you have 2 years right of complaint on the products you have purchased. This means that you can either have the product repaired, exchanged, receive a refund or a discount in price, depending on the particular situation. It is a requirement that the complaint is justified and that the deficiency is not caused by incorrect use of the product, damaging behaviour, or normal wear and tear.

You have to file your complaint within a reasonable time after you have discovered the deficiency or defect on the product. If you file your complaint within two months of the purchase, the complaint will always be considered timely.

If the complaint is justified we will refund your (reasonable) shipping costs. The product always has to be returned in a proper packaging. Remember to get a receipt for the return, so we can refund your shipping costs.

Return the product to the following address:

I.C. Modewegs Vej 1
2800 Kgs Lyngby
Denmark

Warranty

We offer infinite warranty* on the carbon fiber frame. This is a symbol of its superior quality and strength.

The frames are warranted to be free from manufacturing defects in material and workmanship for the lifetime of the original owner. All you have to do is register your purchase on our website.

For the other rollator parts standard warranty terms apply. Any damage resulting from normal wear and tear, improper use, maintenance neglect, etc. is not covered by the warranty.

*Infinite warranty applies to the frame only. Infinite is defined as the lifetime of the original owner as long as the rollator is still in their possession. 

Privacy policy

In order for you to place an order on our webshop we require the following information:

  • Name
  • Address
  • Phone number
  • E-mail address

We use this information for the sole purpose of processing and delivering the products to you.

The information is collected by byACRE ApS and is saved for 5 years, until it is deleted.

The data controller on www.byacre.com is byACRE ApS.

Right to complain about your purchase

If you wish to complain about your purchase you can contact us on contact@byacre.com. If we do not find a solution you can file a complaint to European Online Dispute Resolution on their website.

The terms and conditions was last updated on 8 September 2021.