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Return policy

Not completely satisfied with your byACRE product?

If you’re not satisfied with your byACRE product you can return it to us within 30 days of receiving the product. We will then give you a full refund within 14 days after returning the product. You only have to pay for the shipping costs of the return. For countries within the EU we offer free return.

Test it all you want – but please save the original packaging

Within these 30 days you can test it all you want – but you do have to return it in the original packaging and in a condition where it can be resold.

It is your responsibility to take care of the goods before returning them, and they must be returned in a condition where they can be resold. We will not accept return of any non-standard products, i.e. products modified to the customer’s request.

How does it work?

If you want to return the product you will have to fill out our return form, which you can download below. When you have filled out the form you simply include it in your return along with your original purchase receipt, and send the product to us.

Return form

Return your product to:

byACRE
I.C. Modewegs Vej 1
2800 Kgs Lyngby

Do you have any feedback?

We welcome any form of feedback you can give us about your return. Whether small or big. We want to produce products that meet the needs of our users, so we encourage any feedback that would help us to do just that. Send us an e-mail if you have some feedback that might be useful for us: [email protected].