Return policy

This return policy applies to all orders made on www.byacre.com in Europe.

Not completely satisfied with your byACRE product?

We want you to be satisfied every time you shop with us. But should you for any reason be unhappy with the goods you have purchased, you may return them to byACRE within 30 days of receiving the product. In some areas we are fortunate to be able to support the return cost, since we can obtain good terms with the shipping agencies. Unfortunately we cannot offer this to all regions, The table below shows what terms apply to your region.

RegionRollatorsAccessories – all values
EU zone 1*byACRE*Customer
EU zone 2*CustomerCustomer
Rest of EuropeCustomerCustomer
US&CanadaCustomerCustomer
Rest of WorldCustomerCustomer

*Islands/remote areas, including but not limited to Cyprus and Malta, may be charged a shipping fee

EU Zone 1
Austria
Belgium
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Ireland
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Spain
Sweden

EU Zone 2
Bulgaria
Croatia
Greece
Hungary
Italy
Monaco
Slovakia
Slovenia

Test it – but please save the original packaging

Within these 30 days you can test it all you want – but you do have to return it in the original packaging and in a condition where it can be resold. This means that the rollator must show no signs of scratches or other marks from usage, the seat remain unstained, the wheels wiped clean from dirt.

We will not accept return of any non-standard products, i.e. products modified to the customer’s request.

How does it work?

If you are eligible for free return (see table above) you can send us an email at contact@byacre.com with your name and order number and we will then help you arrange the return shipping.

If you are not eligible for free turn (see table above) you should send the return to the following address:

byACRE ApS
I.C. Modewegsvej 1
2800 Kgs Lyngby
Denmark

Do you have any feedback?

We welcome any form of feedback you can give us about your return. Whether small or big. We want to produce products that meet the needs of our users, so we encourage any feedback that would help us to do just that. Send us an e-mail if you have some feedback that might be useful for us: contact@byacre.com.