Return policy

This return policy applies to all orders made on in Europe, Asia, Australia and Africa.

Not completely satisfied with your byACRE product?

If you’re not satisfied with your byACRE product you can return it to us within 30 days of receiving the product. We will then give you a full refund within 14 days after returning the product. byACRE will pay for the return shipment*.

*Island or remote area shipping fee may apply. You are welcome to contact us at for further information, if you think this might apply to you.

Test it – but please save the original packaging

Within these 30 days you can test it all you want – but you do have to return it in the original packaging and in a condition where it can be resold. This means that the rollator must show no signs of scratches or other marks from usage, the seat remain unstained, the wheels wiped clean from dirt.

We will not accept return of any non-standard products, i.e. products modified to the customer’s request.

How does it work?

In case of return please send us an email at We will then help to organise the return shipment.

Do you have any feedback?

We welcome any form of feedback you can give us about your return. Whether small or big. We want to produce products that meet the needs of our users, so we encourage any feedback that would help us to do just that. Send us an e-mail if you have some feedback that might be useful for us: