byACRE carbon rollator wheels wobble when walking

byACRE byACRE

Before you begin

 

If the front wheels wobble or jitter when you walk, then it likely means there is a problem with the wheel forks.

The wheel forks need to be slightly loose to ensure proper function, but if they are too loose it can cause wobbling. If the wheels wobble too much, then the forks may need to be replaced.

Your forks may look different than the ones that initially get detached from the rollator in the videos below. If so, you likely have the forks which are shown attached in the end. To detach these, simply follow the attachment procedure in the video, in reverse.

Video guide

Changing the fork module – Ultralight

Changing the fork module – Overland

Is your problem still not resolved?

 

If you have gone through the steps above and your problem persists, then you should contact us at customerservice@byacre.com so we can work out a solution.

Please include your order number, and when and where you bought the rollator. Make sure you also attach pictures or video of the defect and describe it as much as you can.

Need spare parts?

`Do you need spare parts for your rollator?

Whether something is broken or worn, we have the spare part you need