byACRE carbon rollator pulls to one side when moving

byACRE byACRE

Before you begin…

 

If the handle is in the lowest setting, then sometimes the brake cable gets pushed down towards the brake module, which can engage the brake slightly. When this happens, the wheel will be unable to turn as easily as the one in the other side, which will cause the rollator to drag to one side. Simply raising the handle one notch can fix the problem in this case.

Another potential cause is the accumulation of dirt and grime around the wheel axle, which can also make it harder for the wheel to spin.

Video guide

Cleaning front wheel – Ultralight

Cleaning front wheel – Overland

Is your problem still not resolved?

 

If you have gone through the steps above and your problem persists, then you should contact us at customerservice@byacre.com so we can work out a solution.

Please include your order number, and when and where you bought the rollator. Make sure you also attach pictures or video of the defect and describe it as much as you can.

Need spare parts?

`Do you need spare parts for your rollator?

Whether something is broken or worn, we have the spare part you need.