The park brake on my byACRE carbon rollator disengages on its own

Inside the handle is a mechanism, whereby a potrusion will lock the handle lever in a state of tension once the park brake mode has been engaged. Over time, the potrusion can get worn and reduce the amount of force required to break the lever out of its state of tension. In rare cases, it becomes possible for the brake lever to disengage on its own. Replacing the brake lever should alleviate any problems caused by wear on the locking mechanism.

Before buying a new brake lever, you can first detach the one you have and inspect it, to see if it really has been worn down or not. If you have detached it and are unsure if it is worn or not, you can take a picture and send it to us to get our assessment before buying a new one.

How to replace the brake lever – Ultralight and Overland

If you have gone through the steps above and your problem persists, then you should contact us at [email protected] so we can work out a solution.

Please include your order number, and when and where you bought the rollator. Make sure you also attach pictures or video of the defect and describe it as much as you can.