How to change the wheels on a byACRE carbon rollator

Before you change your wheels, you should familiarize yourself with the wheel attachment on your rollator. The front wheels are attached via an axle to a fork construction, which is then attached to the rollator. Note that for a regular wheel change, the fork should not be detached. The back wheels are attached via an axle directly to the frame.

Please note that none of the wheel types fit on any other type or rollator. For example you cannot attach the Overland wheels to the Ultralight model, because they use different wheel forks.

If you have gone through the steps above and your problem persists, then you should contact us at [email protected] so we can work out a solution.

Please include your order number, and when and where you bought the rollator. Make sure you also attach pictures or video of the defect and describe it as much as you can.