First, check the distance between the brake arm and the wheel when the brake is not engaged. Ideally you want the smallest distance possible between the brake arm and the wheel, to ensure optimal brake power. The optimal distance is 1-2mm, and if it is outside this range then you may benefit from adjusting it.
How to adjust the brakes – Ultralight and Overland
If you have gone through the steps above and your problem persists, then you should contact us at firstname.lastname@example.org so we can work out a solution.
Please include your order number, and when and where you bought the rollator. Make sure you also attach pictures or video of the defect and describe it as much as you can.
`Do you need spare parts for your rollator?
Whether something is broken or worn, we have the spare part you need